At 299b, your personal data is handled with care. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data. We keep it plain and honest — no legal maze.
Six core commitments that define how 299b handles your personal information — built around transparency, security, and your right to control your own data.
All personal data transmitted between your device and the 299b platform is protected using industry-standard TLS encryption. Data stored on 299b servers is encrypted at rest. Your payment details, identity documents, and account credentials are never stored in plain text.
299b does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only with the service providers that 299b needs to operate — payment processors, identity verification services, and fraud prevention systems — and only to the extent necessary.
You have the right to access, correct, and request deletion of your personal data held by 299b. You can update most of your account information directly from your 299b account settings. For data deletion requests or full data exports, contact the 299b support team at any time.
299b only collects the personal data that is genuinely needed to operate the platform, process payments, verify identity, and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is required to provide you with a safe and functional gaming experience.
299b will only send you promotional communications if you have opted in to receive them. You can withdraw your consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Opting out of marketing does not affect your ability to use the 299b platform.
299b does not hold your personal data indefinitely. Data is retained only for as long as it is needed for the purpose it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised in accordance with 299b's data retention schedule.
299b is an online gaming platform operating at 299b.io. When this Privacy Policy refers to "299b", "we", "us", or "our", it means the 299b platform and the team responsible for operating it. This Privacy Policy applies to all services offered through the 299b website and the 299b mobile app.
299b is the data controller for the personal information you provide when registering and using the platform. This means 299b determines the purposes and means of processing your personal data, and is responsible for ensuring that your data is handled lawfully and transparently.
299b collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. Here is a clear breakdown of what we collect and why:
| Category | Data Collected | Why We Collect It |
|---|---|---|
| Account Data | Name, date of birth, mobile number, email address, username, password (hashed) | To create and manage your 299b account |
| Identity Verification | National ID number, photo ID document, selfie image | To verify your age and identity as required |
| Payment Data | Mobile wallet number (bKash, Nagad, Rocket), transaction IDs | To process deposits and withdrawals |
| Gaming Activity | Game history, bet amounts, win/loss records, session duration | To operate games, calculate payouts, and support responsible gaming |
| Technical Data | IP address, device type, browser type, operating system, app version | To secure your account and improve platform performance |
| Communications | Support chat logs, emails, feedback submissions | To resolve queries and improve customer service |
299b uses your personal data only for the purposes described in this Privacy Policy. We do not use your data in ways that would surprise you or that you have not been informed about. The main purposes for which 299b processes your personal data are:
299b does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you without human review.
299b processes your personal data on the following legal bases:
Most of the data processing 299b carries out is necessary to perform the contract between you and 299b — that is, to provide you with the gaming services you have registered for. This includes account management, payment processing, and game operation.
Some processing is required for 299b to comply with applicable legal obligations, including identity verification, anti-money laundering checks, and the retention of transaction records.
299b processes certain data — such as technical and security data — on the basis of legitimate interests, specifically the interest in operating a secure and fraud-free platform. We only rely on this basis where our interests are not overridden by your rights and interests.
Where 299b processes your data for marketing communications, we do so on the basis of your consent. You can withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
299b does not sell your personal data. We share your data only in the following limited circumstances:
The 299b website and app use cookies and similar tracking technologies to operate correctly and to improve your experience. Here is what we use and why:
These cookies are necessary for the 299b platform to function. They manage your login session, maintain your account security, and remember your preferences during a session. You cannot opt out of essential cookies without affecting your ability to use the platform.
299b uses analytics tools to understand how players use the platform — which pages are visited most, where users encounter difficulties, and how the platform performs across different devices. This data is aggregated and anonymised. You can opt out of analytics cookies in your browser settings.
These cookies remember your settings and preferences — such as your preferred language or display settings — so you do not have to re-enter them each time you visit 299b.
299b takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:
While 299b takes all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, 299b will notify you promptly and take immediate steps to contain the breach.
299b retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Transaction records | 7 years from the date of the transaction |
| Gaming activity logs | 3 years from the date of the activity |
| Customer support communications | 3 years from the date of the interaction |
| Technical and security logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
You have the following rights in relation to the personal data that 299b holds about you. To exercise any of these rights, contact [email protected] with your account details and the specific right you wish to exercise.
Request a copy of all personal data 299b holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate or incomplete personal data held by 299b. Most account data can be updated directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that 299b restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to processing of your data based on legitimate interests, including profiling. You can also withdraw marketing consent at any time.
The 299b platform is strictly for adults aged 18 and above. 299b does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 299b platform.
If 299b becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all data will be deleted, and any balance will be forfeited. If you believe a minor has registered a 299b account, please contact [email protected] immediately.
299b may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your personal data, 299b will notify registered players via the contact details associated with their account before the changes take effect. Your continued use of the 299b platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299b handles your personal data, please get in touch with the 299b support team:
For questions about your account, responsible gaming tools, or the 299b Terms and Conditions, visit the relevant pages or contact support directly. All privacy-related communications are handled confidentially by the 299b data team.